1. Why do you work with Shopify, and what are the benefits for me?

We choose Shopify because it is one of the most user-friendly and reliable e-commerce platforms. It integrates seamlessly with payment methods such as iDEAL, Bancontact and credit cards. It also offers powerful tools for marketing, SEO and social media. Everything is aimed at making your webshop professional and profitable.

2. How quickly can you deliver a website?

We aim to have a website live within 1-3 months. Because we are a small team (with one web designer), a larger or more complex project may take a bit more time. We always work with a clear planning and keep you informed if something runs out, quality is paramount.

3. Do you work with ready-made templates or is my site unique?

We start with templates that we know are technically strong and flexible. Then we fully customize them to your brand and wishes, both in terms of appearance and functionality. Would you prefer a premium theme or customization? That is also possible, possibly for an additional fee.

4. What do your maintenance packages include?

Our maintenance packages start at €20 per month for basic updates and technical support. For €75 per month you also get minor adjustments, such as text updates or a new banner. From €125+ per month we offer extensive support including regular content updates, design adjustments or campaign assistance.

Packages are flexible and can be adjusted monthly.

5. Can I contact you if I already have an existing website?

Sure! Even if you didn't start with us, we're happy to help you. We look at what's already there and look for ways to improve it, technically and visually. Sometimes that's a bit more of a puzzle, but we love a challenge.

6. Can you also help with my brand identity and logo?

Yes, within our team we have a graphic designer (who is also the web designer). We help you develop a brand identity that matches your target audience and goals. Think logo, colors, typography and visual style, all aligned with your story.

7. What is your working method from intake to delivery?

We start with an intake via the contact form to get a clear picture of your wishes and goals. Then we make a time estimate, set deadlines and discuss the costs.

During the build we will keep you informed by phone or email. Think of updates like "the homepage is up" or "we are at 50%". This way you stay involved until delivery.

8. Do you also help with SEO and Google Ads?

Yes, we take care of the basics of your SEO ourselves using Shopify tools. We ensure a good structure, fast loading time and search engine friendly settings.

In addition, we help set up Google Ads campaigns, tailored to your goals. Do you need more? Then we are happy to think along with you in suitable solutions.

9. Do you provide support after delivery?

Yes. Through our maintenance packages you are assured of updates, support and further development.

Would you rather keep the management in your own hands? Then we will make sure that you receive everything neatly, with explanations where necessary. You choose the form of aftercare that suits you best.

10. What makes Elence Creative Solutions different from other agencies?

With us you work directly with the designer, no intermediate layers. That means short lines, personal contact and genuine involvement.

We do not create standard websites, but always seek collaboration. This creates something that really suits you, and you feel that.